bji365 Privacy Policy

• Identity information: Full name, date of birth, gender, and nationality.
• Contact information: Email address, mobile phone number, and city/district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Login credentials: Username and encrypted password hash. We never store your password in plain text.
• KYC documents: Copies of government-issued identity documents (National ID card, passport, or driving licence) submitted during identity verification.

• Payment method details: Mobile wallet identifiers (e.g., bKash account number, Nagad number, Rocket number, Upay number) used for deposits and withdrawals. We do not store full card numbers or MFS PINs.
• Transaction history: Records of all deposits, withdrawals, bets placed, winnings received, and bonus credits applied to your account, including amounts in Bangladeshi Taka (৳).
• Verification records: Source-of-funds information where required for high-value transactions or regulatory compliance.

• Device information: Device type, operating system, browser type and version, and screen resolution.
• Network information: IP address, approximate geographic location derived from IP, and internet service provider.
• Session data: Pages visited, features used, games played, time spent per session, and clickstream data.
• Cookies and similar technologies: See Section 8 for our full Cookie Policy.

We retain records of communications between you and bji365, including customer support chat transcripts, emails sent to [email protected], and any feedback, complaints, or dispute correspondence. These records are kept to ensure continuity of support and to resolve disputes accurately.

We share necessary financial data with our payment processing partners — including bKash, Nagad, Rocket, and Upay — solely for the purpose of processing your deposit and withdrawal transactions. These partners operate under their own privacy policies and are bound by applicable financial data protection obligations.

Our casino games are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited technical data (such as player session identifiers) may be shared with these providers to enable game delivery. These providers do not receive your full identity or financial data.

To fulfil KYC requirements, we may share your submitted identity documents with trusted third-party verification services. These providers are contractually bound to use your data solely for the purpose of identity verification and to maintain strict data security standards.

bji365 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by applicable law, court order, or lawful government request. We will inform you of such disclosures where we are legally permitted to do so.

In the event of a merger, acquisition, restructuring, or sale of all or part of bji365's business assets, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any material changes to this Privacy Policy that may result.

All data transmitted between your device and bji365 servers is encrypted using SSL/TLS technology. Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.

Access to personal data within bji365 is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access necessary to perform their job functions. All internal access to personal data is logged and subject to periodic audit.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bji365 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. We maintain a documented incident response procedure for this purpose.

For as long as your bji365 account remains active, we retain all account data, transaction records, and communications necessary to provide our services, handle disputes, and comply with applicable laws.

Following account closure, bji365 will retain certain data (including identity verification documents and financial transaction records) for a minimum period of five (5) years to satisfy anti-money laundering record-keeping obligations and potential dispute resolution requirements. After this period, data will be securely deleted or anonymised.

If you have opted in to receive promotional communications from bji365, your contact preferences and marketing interaction data will be retained until you opt out or request deletion. Opting out of marketing does not affect the retention of your account or transaction data.

• Essential cookies: Required for the basic operation of the bji365 platform, including maintaining your login session and processing secure transactions. These cannot be disabled without affecting core site functionality.
• Analytical cookies: Used to collect anonymous statistics about how visitors use the site — for example, which pages are most popular and how users navigate between sections. This helps us improve the platform.
• Functional cookies: Used to remember your preferences (e.g., preferred language, recent game history) to personalise your experience.
• Security cookies: Used to detect fraudulent activity, protect against bot traffic, and maintain the integrity of the platform.

You can manage or disable cookies through your browser settings. Please be aware that disabling essential cookies may prevent you from logging in or using certain features of the bji365 platform. Analytical and functional cookies can be disabled without affecting core functionality. Refer to your browser's help documentation for instructions on managing cookie preferences.